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Polling Place Operations and Support

Smooth Polling Place Operations

Augment your Polling Place Operations with training and consulting for your election staff, Help Desk operators, and field support technicians. Suggested Course Offerings and Services:

Consulting and Training

Professional Services

To learn more, download the Best Practices Suite brochure.

Reserve your training today via email or call 800.223.HART (Option #1).

 

 

Advanced Training "Boot Camp"

Test your knowledge and achieve greater independence at the same time. This "Boot Camp" is for advanced HVS users only, and is not a Mock Election.  Instead, in this class, participants are guided through an agenda of activities designed to give them experience with advanced features of the system and common pitfalls experienced in an election cycle.  Targeted content includes subject matter that is included in user documentation but not typically covered in basic HVS training courses.   

Course Topics Include:

  • Working with eCM files
  • Building BOSS imports
  • Using BOSS images
  • Ballot Now Print Queue
  • Tally Manual Vote Adjustment
  • Tally reports, imports and exports
  • Sharper SERVO skills
  • Understanding Audit Logs
  • Recount procedures
  • ...and much more  

Duration: 2 days

 

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Polling Place Operations for Poll Workers

Empower your poll workers with knowledge. Using proven training methodologies and years of experience, Hart trainers give poll workers the confidence they need to have a smooth election experience. This class is designed specifically for the unique issues poll workers face.  

Course Topics Include:

  • Basic operation of Hart Voting System equipment (DRE, eScan, and VBO operations)
  • Practice with uncommon polling place situations (i.e., cancelling booths, handling provisional voters, etc.)
  • Basic equipment troubleshooting
  • Hands-on practice in operation of HVS equipment in a polling place-type setting

Duration: 4 hour increments (varies based on number of poll workers)

 

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Training for Administrative Staff

Gain proficiency in Election Administration.  Designed for election staff whose primary or secondary responsibility is specifically related to operating any element of the Hart Voting System. Can be tailored for new staff or as a refresher course for experienced staff.  

Course Topics Include:

  • BOSS for Ballot Programming
  • Ballot Now for Paper Ballot Management
  • Tally for Tabulation
  • Election Day procedures for equipment management and tabulation
  • Rally for Remote Transmissions  

Duration: 4 hours (varies based on the topics and experience level)

 

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Train-the-Trainer for Polling Place Operations

Ensure your poll workers are knowledgeable and ready to handle the uncertainties of Election Day.  Designed for your poll worker trainers.

Course Topics Include:

  • Training principles and poll worker specific content necessary for designing poll worker curriculum
  • Guidelines for training adults
  • Tips and tricks on how to ensure your poll workers are prepared for Election Day
  • Tools: PowerPoint, soft copy training manuals, videos and agendas 

Duration: 4 hour increments. (varies based on the number of poll worker trainers)

 

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Troubleshooting Training for Field Technicians

Equip your troubleshooting team with the knowledge they need to handle all types of polling place issues.  Designed specifically for personnel supporting voting systems in the polling places.  

Course Topics Include:

  • Hands-on equipment troubleshooting based on your county's equipment
  • How to replace paper rolls, batteries, and fuses
  • How to troubleshoot specific equipment error messages
  • How to configure equipment for optimal use and voter through-put

Duration: 4 hours

 

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Onsite Support Services

Guarantee success in your election with a Hart technician helping you onsite throughout the election process. 

Service Offerings:

  • Ballot Creation, Proofing and Testing Activities
  • Printing Paper Ballots
  • Equipment preparation and deployment prior to Election Day
  • LAT preparation prior to Election Day
  • Polling Place troubleshooting on Election Day
  • Help Desk functions on Election Day
  • Tabulation and reporting on Election Day
  • Post-election processes after Election Day