Ballot Services Associate

Operations

Summary

Under general direction, performs a variety of complex duties in providing ballot layout and media, logic and accuracy test data and customer support for Hart Election Customers. Maintains operating stability and efficiency and ensures the security of customer election information; organizes workflow and customer communication; conducts necessary template and form updating and processing; and performs other duties as assigned.

Responsibilities:

  • Manage and coordinate the front end of the ballot production process.
  • Work with customers on a daily basis with issues and questions related to ballot creation.
  • Layout election databases for voting systems and ballot printing.
  • Assess, understand and communicate internally customer requirements to determine and recommend appropriate solutions.
  • Invoice customers for ballot creation services.
  • Provide logic and accuracy services reports and files to customers based on customer orders for such services and supplies (LABS – Logic and Accuracy Ballot Services) in a timely manner.
  • Create and maintain state-specific ballot production procedures where needed.
  • Maintain expertise in the area of election processes and Hart equipment and software suites.
  • Provide Election support, including Customer Support Center and other assignments, as needed, including equipment and software troubleshooting, issue tracking, and positive customer interactions.
  • Provide Election Day support, either by phone as part of the Customer Support Center or on-site when required.
  • Treat customers with respect and dignity.
  • Travel to customer sites and gatherings of election professionals, prospects and partners at conferences, trade shows and user groups to develop and enhance customer relations and to support Sales if required.

Qualifications:

  • Associate or Bachelor’s degree and a three (3) years related experience in elections or complex data management preferred. Relevant experience in the field and/or similar education may be substituted for education or experience on a year per year basis.

To Apply:

Email your resume and cover letter to Hart InterCivic Jobs.

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