Sustaining Product Manager, Voting Systems
Product Management
Summary
The Sustaining Product Manager is responsible for the ongoing performance, stability, and lifecycle management of Hart InterCivic’s deployed voting system products. This role ensures that existing products continue to meet customer needs, regulatory requirements, and operational expectations throughout their lifecycle. The Sustaining Product Manager focuses on post-release product performance, enhancement prioritization, customer feedback integration, and cross-functional issue resolution. This includes managing product backlogs, supporting certification updates, coordinating defect resolution, and ensuring readiness for field use, proposals, and audits.
The role requires close collaboration with Engineering, Certification, Sales, Operations, and Customer Support to maintain system quality, incorporate enhancements, and support customers operating in highly regulated election environments.
Product Lifecycle & Sustaining Management
- Own the ongoing lifecycle management of assigned product lines post-release
- Monitor product performance, customer feedback, and operational issues across deployed systems
- Ensure continued alignment with customer needs and election workflows, regulatory and certification requirements, and operational and support constraints
- Maintain long-term focus on product stability, maintainability, and value
Enhancement & Backlog Management
- Own and administer the enhancement request and defect lifecycle, including intake, documentation, and triage and categorization, deduplication, and root cause identification
- Maintain and prioritize the sustaining backlog, balancing customer impact, regulatory and certification requirements, and product strategy and roadmap alignment
- Drive resolution of product issues and enhancements in partnership with Engineering and Customer Success
Customer & Field Feedback Integration
- Act as a primary conduit for customer-driven insights into product decisions
- Conduct structured customer interactions, including interviews with jurisdictions and election officials and feedback sessions with Sales and Support teams
- Analyze and synthesize customer feedback into actionable product improvements
- Represent the “voice of the customer” in prioritization and trade-off discussions
Regulatory & Certification Support
- Support ongoing compliance with Federal standards (e.g., VVSG) and state certification requirements and updates
- Ensure sustaining work aligns with certification constraints and timelines
Release Management & Readiness
- Support release planning for sustaining updates, patches, and maintenance releases
- Coordinate readiness across Sales, Marketing, Certification, and Customer Success.
- Ensure appropriate documentation, internal training materials, product messaging, and communications are available for releases
Product Documentation & Requirements
- Maintain and update product requirements, release documentation, and configuration and version control artifacts
- Ensure clear traceability between customer feedback, enhancement requests, and implemented changes
- Support creation of product documentation for internal and external stakeholders
Market, Competitive, and Operational Awareness
- Maintain awareness of competitive product capabilities, certification status and updates across vendors, and customer operational challenges and emerging needs
- Support Sales and Proposals teams with product updates and competitive positioning inputs
- Synthesize customer feedback, win/loss insights, market research, and competitive intelligence into messaging recommendations and sales support content
Sales, Marketing, Proposals & Operational Support
- Support product-related inputs to proposal responses, customer demonstrations, and sales enablement materials
- Draft and refine talking points, product overviews, FAQs, and presentation content for use by Sales, executive leaders, and other internal stakeholders
- Create and maintain sales enablement materials, including competitive battlecards, feature summaries, objection-handling guidance, and launch briefings
- Partner with Sales, Marketing, Proposals, and Product Management to ensure product claims and messaging are accurate, consistent, and aligned with product capabilities, roadmap direction, and certification or regulatory considerations
Responsibilities:
- Ability to read, analyze, and interpret general business communications, professional journals, and governmental regulations. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Facility with quantitative techniques and their application to practical business situations are required in this professional position
- Ability to multi-task, plan time effectively, solve problems, and apply logic and reason in situations with limited standardization are required. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- In order to accomplish problem analysis and troubleshooting of computer hardware, employees should be able to lift thirty pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- While on-site with clients, employees will be expected to conduct, and present, themselves in a professional and courteous manner. Employees are expected to be available by cell phone while on a client site. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Qualifications:
- Strong experience managing product backlogs, defects, and enhancement lifecycles
- Demonstrated ability to coordinate across large, cross-functional teams
- Experience translating customer feedback into actionable product improvements
- Strong analytical and problem-solving skills with attention to detail
- Ability to manage competing priorities and trade-offs in complex environments
- Experience working in regulated environments or with certification processes preferred
- Excellent communication and stakeholder management skills
- Customer orientation and customer presentation skills
- This position requires travel to customer and non-customer sites in the United States (~25%)
- This position is Austin-based, but follows a hybrid work structure where employees can work remotely or from the office based on task requirements or personal work preferences. Working primarily from the office will be required from time to time based on responsibilities and tasks requiring a high degree of collaboration.
Required Skills and Experience:
- Bachelor’s degree required
- 5–10 years of product management or related experience
- Experience supporting deployed products, sustaining engineering, or lifecycle management strongly preferred
- Experience in elections administration or government markets preferred
To Apply:
Email your resume and cover letter to Hart InterCivic Jobs.
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