Democracy is a partnership

Democracy is a partnership that works best with everyone driving towards the same goals. That's why while Hart recognizes we bring considerable election technology and implementation experience to our partners, it is our commitment to understanding our customers’ unique needs that ultimately results in success.

The Hart Experience is Different

OVERALL CUSTOMER SATISFACTION

Year after year, our internal Customer Satisfaction survey put overall customer satisfaction at 90% or higher.

Implementation

Implementing a new voting system is a big deal for any jurisdiction, but Hart has honed our expertise through thousands of implementations across the country. With Hart as your partner, making the change is easy.

Training

Designed by professional educators, Hart’s training program is a key factor in our customers’ consistent success adopting the easy-to-use Verity system.

Hart is the right voting system partner for the long haul. They have the technical know-how, the election savvy and the integrity to support Orange County in delivering on our mission. Whether developing custom interfaces to keep our infrastructure seamless, innovating on-demand ballot printing for vote centers, or instituting ballot-level risk limiting audit (RLA) functionality, we know Hart is working alongside us to anticipate our needs and exceed our expectations.

- Neal Kelly, Registrar of Voters, Orange County, CA

I’ve been Elections Administrator for almost nine years. I’m not accustomed to the level of service we’re already receiving from Hart. I was immediately impressed by the degree to which Hart is there for their customers. They don’t shy away from issues or concerns; they stand right beside us.

- Yvonne Ramón, Elections Administrator, Hidalgo County, TX

Our major criteria for selecting Hart included past performance and company commitment to the industry. Hart excels in both areas as well as having in our opinion, quality technology. Hart has provided us with excellent service, their Help Desk personnel are extremely knowledgeable, and our personal contacts respond to our calls immediately.

- Sally J. Krisel, Deputy Director, Ohio Board of Elections, Hamilton County, OH

You cannot beat Hart’s customer service. They treat you like family. They don’t talk down to you and are always compassionate and patient. They are with you every step of the way. The equipment speaks for itself and if you have questions, you will always get answers. We are so happy we went with Verity.

- Blanca McBride, Elections Administrator, DeWitt County, TX

The biggest strength of Hart is the quality of the Hart personnel. The equipment is very good but the people are head and shoulders above the rest of the industry.

- Tom Bride, Executive Director, Board of Elections Commissioner, Peoria, IL

Maintenance

Verity is designed to require little to no maintenance. But we also know you’re busy, so when it comes time for your annual preventative maintenance tasks, don’t hesitate to schedule a Hart tech to come onsite and help.

Ballot Production

Let us take the burden of ballot layout and ballot printing off your plate with our professional end-to-end Ballot Production Services.

Around the Clock Support

Hart is committed to delivering exceptional customer service. The Hart Customer Support Center is always available to help with all of your election needs.

T. 866.275.4278
E. hartsupport@hartic.com
F. 512.252.6925

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